(*) Indicates Mandatory Fields Should your shipment be eligible for this guarantee, we request that you simply complete and submit the required information below within 21 days of the non-performance event occuring in order to request a refund, We will process your request as soon as possible. This should be sent to cargoclaims@etihad.ae once the request is completed EY Airway Bill Number: * 607- Name: * Company: * E-mail: * Phone Number: *  (in full, including international dialing prefix) Comments: * (with description of performance failure)